Who are we?
The GiG TV Show Ltd is a registered company in England. The website www.thegigtvshow.com is operated by The GiG TV Show Limited (we, us and our). For the purposes of the Data Protection Act 1998 and the General Data Protection Regulation we are the data controller.
What personal information will The GiG TV Show Limited collect about me?
The information we collect.
Why we collect it.
How long we store it.
Our legal basis for processing your personal data.
Who, if anyone, we disclose your personal data to?
Your rights and how you can see, update, or delete your personal data.
To make it easy to understand what data we collect about you we have grouped this policy into how you and others get information from us/ interact with us:
Our digital services, including our websites.
Services we use to communicate such as social media.
Contacting us directly via email, phone, and letter.
When you use our digital services
We use website log files, cookies, and digital analytics (Google) to gather information about how people use this site www.thegigtvshow.com
We do not collect or store your personal information (e.g., your name or address) in our website analytics. However, we can recognise that behaviours belong to a single person. The information collected helps us investigate whether the website meets its users' needs as well as to evaluate how it can be improved. We store information about what pages you visit, how long you are on the site, how you got here and what you clicked on.
Website log files collect your IP address, when you visited the site and the pages you visited. IP address is a numeric code assigned to a device based on your geographical location. For example, if you are in Birmingham your IP address will be the same as other users accessing the internet from Birmingham.
DIGITAL ANALYTICS & DOUBLECLICK
Digital analytics tools such as Google Analytics and DoubleClick may be used to record anonymous user's interaction with our websites. This data may then be used to retarget users through advertising on other websites, therefore an individual's behaviour on one of our websites may result in them being retargeted with advertising related to the pages they visited or actions they took on the site.
You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of our use of Analytics by visiting the Google Analytics opt-out page.
We produce regular email newsletters detailing product news, deals and offers. To provide these newsletters, we request contact details including your name, email address and postal address.
We only collect this data when we have your consent and retain it on a secure database. We store this data for 4 years after your last communication with us unless you withdraw consent. If you withdraw consent, it will be deleted within a month.
ENTERING A COMPETITION
When you enter a competition, we may collect your name, email address and postal address. You are also given the option to consent to future marketing from us. We process this data as part of our contract with you and we retain it for 2 months after the competition has closed.
However, if you consent to future marketing, we will continue to process your data on that basis. We may use this data and other data we hold about you to tailor the communications we send and improve our service to you and others. We store this in a secure database for 4 years after your last communication with us unless you withdraw consent. If you withdraw consent, it will be deleted within a month.
When you make a complaint to us, you can do so via an email, telephone, or letter. The complaint is logged on an internal system. Once a complaint has been logged on our system, a customer service team member will review and respond to it.
We will use the personal information we collect to process the complaint and to check on the level of service we provide
By giving us your personal data, you consent to us processing it. We retain personal data obtained from complaints securely for 4 years and then confidentially destroy it.
Interacting with us on social media
When you use a social media platform to interact with us in public or by private message, details about how your personal information is held, is described within the relevant social media policy, such as Facebook or Twitter.
You can sign up for email newsletters or enter our competitions via social media, please see the ‘email newsletters' and ‘enter a competition' sections above and the terms presented in the service at the point of sign-up.
When you contact us directly
WHEN YOU PHONE US
We will only collect personal information that you consent to provide to us to deliver a service.
We may record calls you make to us, and calls we make to you for training, quality control and fraud prevention purposes. These recordings are held securely for 3 months then deleted.
WHEN YOU EMAIL US
When you contact us via email, we will retain your email and our response to it for as long as the business issue remains. After this, the information will be confidentially destroyed.
WHEN YOU WRITE TO US
When you contact us via post, we will retain your letter/postal address/personal information and our response to it for as long as the business issue remains. After this, the information will be confidentially destroyed.
When we contact you
We may email you regarding a contract or service or in response to a request, you have made. Your data will be stored for the purpose and time required to fulfil this.
We store your data in a secure database for 4 years after your last communication with us unless you withdraw consent. If you withdraw consent, we will delete your data within a month.
Under the General Data Protection Regulations, you have rights as an individual which you can exercise in relation to the information, we hold about you. Read more about your individual rights on the Information Commissioner's Office website.
Access to personal information
We try to be as open as we can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a 'right of access' request under the General Data Protection Regulations. If we do hold information about you, we will:
Give you a description of it.
Tell you why we are holding it.
Tell you who it could be disclosed to; and
Let you have a copy of the information in an intelligible form.
Opting out of marketing communications
You can withdraw your consent to us processing your information for Marketing purposes at any time. You can do this at the time you give us your information, by clicking on the “unsubscribe” link in an email we send you, by emailing us at .
Links to other websites
We keep our privacy notice under regular review. This privacy notice was last updated on 15th January 2022.
You can access this policy at any time through the link at the bottom of our website and in any email newsletter we send you.
How to contact us
Any requests for information about how we store and process personal information we hold should be sent to .